What Information Should I Have Before I Call?
Before you call, please note the model number/model name and the serial number of your product. Additionally, if applicable, have the version number of the label creation software you’re using.
If you have an urgent Technical Support concern outside of our standard business hours (8:00 AM to 5:30 PM EST), call toll-free at (877) 757-7310 or (401) 828-4000.
Your call will be answered by a voicemail system that will prompt you to leave a message. A Technical Support Engineer will return your call promptly.
When leaving a message, include your name, telephone number with extension, company name, the model number/model name of your product, and a brief description of the problem you’re experiencing.