Technical Support

Technical Support Offering

Request Technical Support

What Information Should I Have Before I Call?

Before you call, please note the model number/model name and the serial number of your product.  Additionally, if applicable, have the version number of the label creation software you’re using.

To help our Technical Support Engineers answer your questions quickly, please arrange to be near your printer.

Emergency Assistance:

If you have an urgent Technical Support concern outside of our standard business hours (8:00 AM to 5:30 PM EST), call toll-free at (877) 757-7310 or (401) 828-4000.

Your call will be answered by a voicemail system that will prompt you to leave a message.  A Technical Support Engineer will return your call promptly.

When leaving a message, include your name, telephone number with extension, company name, the model number/model name of your product, and a brief description of the problem you’re experiencing.

Request Technical Support:














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Our manufacturing facilities remain open to meet the needs of our customers

A Message from our CEO

At this unprecedented time, I want to extend my heartfelt wishes to you and your family. Everyone here at AstroNova is thinking of those who may be impacted. We want to let people know that AstroNova remains operational while remaining committed to supporting our customers while keeping our employees healthy and communities safe.

AstroNova is a critical infrastructure industry as our brands QuickLabel, TrojanLabel, and GetLabels supply industries, including medical supply, medical device, pharmaceutical, chemical, janitorial, food, transportation, and defense. As the recent pandemic started to unfold, we took swift action to mobilize many of our global team members to work remotely while enhancing our cleaning procedures and securing our production facilities. Inventories were increased, and we are in regular contact with our suppliers to monitor their status.

We encourage our customers to make sure they have orders in place with us to carry through these unusual times. Please consider re-ordering printing supplies sooner than usual and let us know if you need additional systems to print labels to meet the increased product demand. For assistance, please contact our customer service team if we can support you, sales@astronovaproductid.com or call 877-757-7978 (USA only) or +1-401-828-4000.

Now Offering Free, Online Demonstrations

In just 15-30 minutes, evaluate a label system remotely with a no-obligation demonstration by one of our trained sales professionals.

Remote Tech Support is Available

AstroNova’s technical support team is always available for you – & now receiving support is easier than ever. Now offering virtual, real-time assistance, we’re just a phone call or video conference away for all issues or challenges you may experience.

At AstroNova, our number one core value is “Customer First,” this includes both internal and external customers, and we remain committed to this statement. If we can help in these difficult times, please let us know.

Please stay safe and take care.

Sincerely,

Signature
Gregory A. Woods
President & CEO